Shipping Policies

Here you’ll find our shipping policies that should answer the most common questions. If you have any questions not covered here, email us (info@wildgym.com) and we can help you out.

Please ensure that you double-check your shipping address before completing your order. We are not able to edit incorrect addresses after the order has been placed as orders begin processing immediately. If your package is delivered to the wrong address, you will have to pay for it again in order to receive it. 

If you enter the wrong shipping address, we will not replace your items.

We are unable to ship to PO Boxes at this time. 

Do you ship internationally?

We are not able to ship rucks or weight plates internationally at this time due to the high cost of shipping which is more than $100 currently. Smaller items such as the pocket monkii are possible, please send us a chat or email to inquire. 


Customs/VAT

As an international customer, you are responsible for any VAT, customs fees, and any other taxes or fees associated with importing merchandise from the USA. We do not cover these costs and we do not have distribution centers in other countries at this time.


If you refuse to pay the customs fee this is considered an abandoned package and you will not receive a refund for the order.

Which companies do you use for shipping?
Our warehouse chooses the best carrier for the location and current shipping volumes. They use USPS, FedEx, UPS, DHL and also smaller, regional carriers. We do not have the option to choose the carrier for any order. 

Will I get a tracking number?
Yes! Once your order is prepared for shipment, you will receive an email with your tracking number. Some orders ship in multiple packages so it is possible you will receive more than one tracking number for different carriers. 


How long does shipping take?
We ship Monday-Friday except for designated US holidays. Orders ship within 24 hours. 

In the lower 48, most orders should arrive in 5-7 days but it can vary during high volume times such as holidays. We do not currently offer expedited shipping.

Internationally, 1-2 weeks is typical, but it depends on shipping and customs volumes. Some locations may take longer. Shipping times during the holiday season (late November to late December) are often longer.



I’ve been waiting and waiting but my package hasn’t arrived yet!
Shipping times do vary, especially internationally. If you believe your package has been returned, is lost in space, was stolen by a neighbor or eaten by wolves, please send us an Email (info@wildgym.com).