Shipping Policies

Here you’ll find our shipping policies that should answer the most common questions. If you have any questions not covered here, email us (info@wildgym.com) and we can help you out.

Please ensure that you double-check your shipping address before completing your order. AutoFill and saved addresses within apps like Paypal frequently cause incorrect addresses to be filled in. We are not able to edit incorrect addresses after the order has been placed because orders begin processing within a few minutes. If your package is delivered to the wrong address, you will have to pay for it again in order to receive it. 

If you enter the wrong shipping address, we will not replace your items.

Do you ship internationally?

Yes! We can ship almost anywhere globally. However, due to the high cost of shipping we require international customers to send us a note with their location and what they would like to order so we can get them an accurate shipping quote. 

We do not recommend ordering weight plates for shipping overseas. The length of the trip and the weight of the package often damages the box resulting in lost items. Shipping carriers will NOT reimburse customs/tariffs fees if you pay them and then the package is damaged in shipping. If the package is damaged, you would have to pay the tariff fee a second time for us to reship it. If you are willing to accept that risk, you can certainly get in touch. You can usually find weight plates from Amazon or other places that will ship to you locally. If you need help figuring out what works, please let us know and we're happy to help. 


Customs/VAT

As an international customer, you are responsible for any VAT, customs fees, and any other taxes or fees associated with importing merchandise from the USA. We do not cover these costs and we do not have distribution centers in other countries at this time.



Many countries have calculators online that can help you estimate the cost. We are unable to change the value of the shipment in order to reduce customs fees.



If you refuse to pay the customs fee this is considered an abandoned package and you will not receive a refund for the order.

Which companies do you use for shipping?
Our warehouse chooses the best carrier for the location and current shipping volumes. They use USPS, FedEx, UPS, DHL and also smaller, regional carriers. We do not have the option to choose the carrier for any order. 

Will I get a tracking number?
Yes! Once your order is prepared for shipment, you will receive an email with your tracking number. Some orders ship in multiple packages so it is possible you will receive more than one tracking number for different carriers. 


How long does shipping take?
We ship Monday-Friday except for designated US holidays. Orders ship within 24 hours. 

In the lower 48, most orders should arrive in 2-5 business days but it can vary during high volume times. We do not currently offer expedited shipping so if you are on a tight schedule, shoot us a note and we can look at what current ship times have been.

Internationally, 1-2 weeks is typical, but it depends on shipping and customs volumes. Some locations may take longer. Shipping times during the holiday season (late November to late December) are often slightly longer.



I’ve been waiting and waiting but my package hasn’t arrived yet!
Shipping times do vary, especially internationally. If you believe your package has been returned, is lost in space, was stolen by a neighbor or eaten by wolves, please send us an Email (info@wildgym.com).