Shipping Policies

Here you’ll find our shipping policies that should answer the most common questions. If you have any questions not covered here, email us (info@wildgym.com) and we can help you out.

Please ensure that you double-check your shipping address before completing your order. AutoFill and saved addresses within apps like Paypal frequenetly cause incorrect addresses to be filled in. We are not able to edit incorrect addresses after the order has been placed because orders begin processing within a few minutes. If your package is delivered to the wrong address, you will have to pay for it again in order to receive it. 

Do you ship internationally?

Yes! We ship to most locations around the world. Most carriers will only hold a package for 14 days so please keep an eye on your tracking in case the item needs to be picked up. If it is returned to us unclaimed, you will have to pay the shipping fee a second time for us to reship it.


Customs/VAT

As an international customer, you are responsible for any VAT, customs fees, and any other taxes or fees associated with importing merchandise from the USA. We do not cover these costs and we do not have distribution centers in other countries at this time.



Many countries have calculators online that can help you estimate the cost. We are unable to change the value of the shipment in order to reduce customs fees.



If you refuse to pay the customs fee this is considered an abandoned package and you will not receive a refund for the order.

Which companies do you use for shipping?
Our warehouse chooses the best carrier for the location and current shipping volumes. They use USPS, FedEx, UPS, DHL and also smaller, regional carriers. We do not have the option to choose the carrier for any order. 

Will I get a tracking number?
Yes! Once your order is prepared for shipment, you will receive an email with your tracking number. Some orders ship in multiple packages so it is possible you will receive more than one tracking number for different carriers. 


How long does shipping take?
We ship Monday-Friday except for designated US holidays. Most orders ship the same day they are placed.

In the US, most orders should arrive in 2-5 business days.

Internationally, 1-2 weeks is typical, but it depends on shipping and customs volumes. Some locations may take longer. Shipping times during the holiday season (late November to late December) are often slightly longer so plan accordingly.



I’ve been waiting and waiting but my package hasn’t arrived yet!
Shipping times do vary, especially internationally. If you believe your package has been returned, is lost in space, was stolen by a neighbor or eaten by wolves, please send us an Email (info@wildgym.com).